Cross Country Car Transport
When we say "We Measure Success One Transport at a Time", it is more than just words. It is the foundation of our business. At Express Auto Transport, you'll find a level of customer service that exceeds the industry standard. Our operating principles are what make the difference.
To you, our customer, we pledge:
- Quality Service. We believe that true customer service must be proactive. The value that we offer to each individual is personalized attention. You are more than just a number. Our focus is on the level of service we deliver to you personally.
- Total Value. At Express Auto Transport, we know price isn't the only factor that is important to you. Cost, transport time, and service are thoroughly evaluated for each transport to ensure an accurate and competitive quote.
- Attention to Detail. Because each individual transport is unique, dedicated coordination throughout each step of the process is essential. Our transport specialists make you aware of all the options available when planning your transport. And once in progress, your customer service representative tracks your vehicle and keeps you informed from pick-up to delivery.
- Reliable Support. If you have a question, we have extended call center hours, so you are not limited to an 8-hour calling period. Need reassurance? We provide detailed safety and compliance checks with all carriers. We carry operating authority and insurance, which we welcome you to verify. Our reputation? See our customer testimonials. What if a problem does occur? Express Auto Transport has established protection plans in place for our customers. We value your investment and will be here when you need us.
The bottom line...Our commitment to service means greater peace of mind for you.
Established in 1996, Express Auto Transport specializes in the door-to-door moving of cars, trucks, suvs, motorcycles, and boats. Over 10 years of experience in the transport industry has given Express Auto Transport a reputation for quality and dependable service.
Initially founded as a local towing company, Express Auto Transport understands the importance of personal attention. Our knowledgeable and courteous staff processes each transport with efficiency and attention to detail. At your service you'll find:
- Transport Specialists who explain your options and carefully plan and coordinate each transport.
- Customer Service Professionals who track transports from pick-up to delivery and communicate progress throughout.
- The Dispatch Team which acts as your direct link to the carrier network.
- International Associates who are solely dedicated to international/worldwide transports.
The ongoing growth of Express Auto Transport is evidence of the value we deliver to our customers. Recognizing a need for increased specialization, a motorcycle transport division began in 1999, exclusively providing enclosed carrier service. 2002 - 2003 brought expansion to include Alaska, Hawaii, and international transport capabilities. Express Auto Transport also maintains its own increasing transportation fleet, as well as a network of trusted carriers, to ensure the highest value and service to our customers.
Whether transporting across the state, the nation, or even the world, Express Auto Transport has what you need in a trusted automobile transporter.
"We Measure Success One Transport at a Time".
Investing in our customer's satisfaction is the best way to maximize our success.
At Express Auto Transport, our high standards of integrity mutually benefit our customers and our business. Specifically, our commitment is:
- to provide timely and attentive service through positive, proactive and honest communication;
- to sustain ethical, long-standing business relationships,
- to promote ongoing personal and professional continuous improvement; and
- to demonstrate appreciation to those who have contributed to our success.
To our customers, vendors, and employees, we are dedicated to working cooperatively to deliver the highest quality of service possible.
CODE OF ETHICS
- We will operate with integrity, trust and respect, both as individuals and with the customers we serve.
- We will be honest with one another and with our customers, fully disclosing accurate information and not just that the other person wants to hear.
- We will have the passion and courage to do what is right.
- We will bring optimism, initiative and dedication to our work coupled with our confidence in our ability to succeed.
- We will have a passion to succeed in every aspect of our business.
- We will constantly strive for continuous improvement, raising our expectations to what is possible.
- We are committed to demonstrating good judgment, professionalism, perseverance, and team spirit.
- We will lead by example regardless of the position we hold in the company.
- We believe in a customer-centered environment that emphasizes outstanding service to our customers at all levels within the organization.
- We will develop and build ideas by utilizing the unique talents within our company.
- We will maintain and protect the confidentiality of any and all information pertaining to our co-workers, customers and company.
- We will encourage our people to contribute their time, energy and commitment to their families, their colleagues and their communities.
- We will share ideas and expertise openly both within our Company and with those who partner with us in the spirit of collaboration.
- We will embrace our role as a responsible, involved citizen in our community.
- We will lead by example, maintaining a high ethical standard and degree of professionalism by supporting colleagues and co-workers in following this code of ethics.