Once your Transport Specialist enters the order, your transport is immediately assigned to a Customer Service Representative. You will be emailed after this assignment telling you who your CSR is and their work hours. Your Customer Service Representative will also contact you by phone to make an introduction and review your needs of transport. The CSR will work closely with the Dispatch Department ensuring your vehicle is picked up timely and delivered safely. Email notifications will keep you informed as to the status of your move. Your Customer Service Representative will be available to you for status, updates, or for any questions that may arise.
Once your order is placed and all paperwork submitted, the transport of your vehicle will be scheduled according to the available date you provide. After a truck has been assigned, you will receive an email with the estimated pickup date and time. We instruct the drivers to call the customer 12 to 24 hours in advance of pick up or delivery to establish a more accurate estimated time of arrival and to work out specific directions. When the driver picks up your vehicle he will perform a detailed inspection of your vehicle on a Bill of Lading. Both the person releasing the vehicle and the driver will sign this Bill of Lading and one copy is left at the vehicle point of origin. The same Bill of Lading will be present on delivery so that the vehicle can be re-inspected before released.
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